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Houston Radar Support Hub
Release history
Versions before 35.0 are retrospectively reconstructed development releases. Their dates record accepted completion or integration evidence, not deployment dates.
Version 45.1 Current
Explain invalid ticket-preview edits beside each affected field and preserve corrections for a successful retry.
Keep saved corrections, AI provenance and separate exactly-once confirmation intact.
Version 45.0
Retrospective development release
Correct ticket subjects, original descriptions and conversation text with permission checks and recoverable version history.
Keep original imported and sent evidence intact; text corrections stay local and send no email.
Version 44.2
Retrospective development release
Report the precise OneBox navigation operation when automatic recording sync fails.
Version 44.1
Retrospective development release
Update OneBox navigation for the revamped configured-line recording interface. Candidate browser confirmation and staging delivery remain pending.
Version 44.0
Retrospective development release
Recordings work gained a historical size-failure recovery control: operators preview which older size-failed recordings are eligible and only then explicitly apply reprocessing through the segmented transcription path, with immutable per-run attempt evidence and no automatic action.
Historical reprocessing has not yet been executed; the shipped control defaults to a read-only preview and the remaining eligible older recordings are explicitly disclosed as the next bounded step.
Release bookkeeping correction: this 44.0 label was assigned on 2026-10-27 for the recovery-control delivery activated on 2026-10-26 (UTC); staging was already running this code while its catalog still displayed 42.0.
Version 43.0
Retrospective development release
Recordings larger than the provider per-request audio limit are now split into overlapping segments, transcribed separately, and stitched into a single combined transcript, so oversized recordings complete instead of failing with an audio-size error. Known limitation: the staging run on the driving recording left 5 of 17 segment joins flagged unresolved (joins 2, 5, 16, 17, 18); timeline coverage and per-chunk provenance do not establish seamless speech at every join, and the downloadable text carries no unresolved-join warning (see the 2026-10-25 segmentation staging report, Sections 6-7). Join-quality remediation is outside this release's scope.
The oversized staging recording from 2026-10-22 1:20 PM CDT (2892 s, 33.1 MB) was the driving test case for this capability.
Release bookkeeping correction: this 43.0 label was assigned on 2026-10-27 for the segmented-transcription delivery made on 2026-10-25 (UTC); it was not displayed as 43.0 in the site catalog at delivery time.
Version 42.0
Retrospective development release
Public Reply quick inserts: Administrators configure compact toolbar buttons in Settings - Ticket Workflow that insert rich formatted text (bold, underline, italics, font size) into the reply at the cursor or top of the body.
Version 41.3
Retrospective development release
Every active Support Hub employee can now open and work any existing ticket directly from its shared URL after signing in — no assignment, follower membership or reporting-line relationship needed. Internal history is readable and the ordinary ticket edits and Internal Note work exactly as on an assigned ticket, without the opener becoming owner or follower. Signed-out, inactive, archived and non-employee accounts remain denied, and customer messages, Public Reply sends and follower notification audiences are unchanged.
Version 41.2
Retrospective development release
Saved serial and Silicon ID references removed from a ticket stay removed across automatic Airtable refresh; the ticket page Remove control is durable end to end
Version 41.1
Retrospective development release
The AI status tile now reflects real AI work instead of test-button history: a check means an ordinary ticket summary or transcription succeeded within the last 24 hours under the current configuration, a circle means no ordinary activity within 24 hours (never an error just for being idle), and settings validation only marks readiness - it no longer turns into a checkmark.
Version 41.0
Retrospective development release
New compact service-status tiles (AT, GM, AI, OB, MM) in the header beside the account control show each outbound service's configuration, enablement, credential presence and observed health; hover, keyboard focus or touch reveals the full service name, description and safe detail, and the HRSH version now sits immediately beside the signed-in account.
Version 40.2
Retrospective development release
Follow-up emails now notify both the ticket assignee and the named next-action employee once, without adding customer recipients or changing ticket access.
Version 40.1
Retrospective development release
The Gmail add-on now reports an RMA that was not found without offering follow-up controls and warns before Create when the selected condition already matches.
Version 40.0
Retrospective development release
Employees can check an RMA and configure its follow-up while creating tickets; the normal worker now observes waiting conditions every 60 seconds.
Version 39.0
Retrospective development release
Employees manage date, Specific, Any, and All RMA triggers in one follow-up editor with a save-time warning for conditions that already match.
Date shortcuts now sit directly below the date/time control, and compact trigger status names Date/Time Triggered or RMA Event Triggered without race language.
The retained local review opens six named synthetic RMA tickets without making a new Airtable or external-email call.
Version 38.0
Retrospective development release
Specific-item RMA conditions now let a future Airtable change or optional date win the normal follow-up once without duplicates.
The disposable local review coordinates real Airtable edits on localhost:18990 and records one reminder and local delivery without writing Airtable.
Version 37.0
Retrospective development release
Authorized employees can save one real Airtable RMA item condition from the Administrator-curated field catalog alongside an optional date.
A condition that already matches visibly waits for a future qualifying change without creating a trigger, reminder, or email.
Version 36.0
Retrospective development release
Administrators can load the current read-only Airtable RMA schema and save up to 20 employee follow-up field choices in a deliberate order.
Selected fields keep their stable Airtable identity while current labels, types, and single-choice options refresh safely.
The disposable local-review fixture reports protected-transfer and schema failures without blocking core HRSH; fresh-destination Airtable setup and employee follow-up delivery remain future work.
Version 35.7
Retrospective development release
Related Tickets now shows only actual RMA, Serial, and SID matches in compact rows with direct ticket links.
Empty match groups and redundant summary explanations no longer take up space.
Version 35.6
Retrospective development release
Ticket pages now open with Work the ticket, Assignment, and Related Tickets in a compact collapsed sidebar.
Related Tickets now keeps every authorized exact RMA, Serial, and Silicon ID match visible as direct ticket links.
Version 35.5
Retrospective development release
Mattermost /ticket previews can now create Internal Request tickets immediately when no HRSH requester was proposed.
Failed confirmations now record a safe troubleshooting category without exposing ticket details.
Version 35.4
Retrospective development release
Mattermost /ticket drafts now correctly fill every writable ticket field, including assignment and followers.
Any active HRSH employee can review and change a draft without linking Mattermost and HRSH accounts.
Version 35.3
Retrospective development release
Mattermost /ticket now prepares the private review link from an ordinary slash command without special preloaded thread data.
Settings now lets administrators edit the Mattermost server address used for private replies and bot updates.
Version 35.2
Retrospective development release
Settings now includes a secure, masked field for saving the Mattermost bot access token used to post ticket updates.
Version 35.1
Retrospective development release
Settings now includes a secure, masked field for adding or replacing the Mattermost /ticket command token without changing recording notifications.
Version 35.0
Retrospective development release
Every HRSH page now shows the current version and opens the same complete, readable release history.
The version and release history now stay current as HRSH continues to improve.
Version 34.2
Retrospective development release
Saved serial numbers and Silicon IDs now show exact related tickets automatically, without a separate serial-confirmation step.
Version 34.1
Retrospective development release
Ordinary ticket attachments now accept any file type while retaining the existing private storage and download protections.
The per-message attachment allowance increased while per-file and file-count limits remain clear.
Version 34.0
Retrospective development release
Administrators gained a Settings guide and downloadable procedure for setting up the Mattermost ticket command.
Version 33.0
Retrospective development release
Mattermost ticket drafts now interpret relative timing in Houston business context and default unspecified times consistently.
The exact command remains visible in its conversation while the private review and confirmation flow stays separate.
Version 32.3
Retrospective development release
AI-populated ticket fields now carry visible, accessible markers and distinguish suggestions an employee edited.
Version 32.2
Retrospective development release
Every Mattermost ticket request now uses the configured AI while preserving an editable fallback when AI is unavailable.
Research can follow the employee's wording without local phrase or website restrictions.
Version 32.1
Retrospective development release
Website research now follows explicit site requests and returns usable Houston Radar manual links in editable drafts.
Version 32.0
Retrospective development release
Mattermost requests gained AI-assisted proposals across editable ticket fields, with optional web research and visible fallback states.
Confirmation still creates exactly one HRSH ticket and posts a working acknowledgement back to the same conversation.
Version 31.2
Retrospective development release
The direct Mattermost confirmation path was restored so an authorized HRSH employee can create the reviewed draft reliably.
Version 31.1
Retrospective development release
A Mattermost user without an HRSH account mapping can submit a private draft for a separate authorized employee to review.
The Mattermost ticket-draft review now leads employees back to the usual ticket list and ticket details.
Version 31.0
Retrospective development release
Mattermost commands can become private, editable HRSH ticket drafts with bounded conversation context.
Employees can correct, cancel, or explicitly confirm a draft before any ticket is created.
Version 30.0
Retrospective development release
Completed recording work can send a concise labeled notification through a protected Mattermost connection.
Version 29.2
Retrospective development release
Returning to a saved workspace keeps its secure setup intact.
Version 29.1
Retrospective development release
The reviewed collapsible Settings groups were restored so long configuration pages remain easier to scan.
Version 29.0
Retrospective development release
Support employees, managers, and executives gained role-appropriate access to the private recording library while administration remains restricted.
Version 28.2
Retrospective development release
OneBox recording acquisition recovered its live navigation and authentication flow without changing existing recordings.
Version 28.1
Retrospective development release
Backups now verify that every private recording is restored unchanged.
Version 28.0
Retrospective development release
Employees can manage voice references that help identify speakers while keeping automated labels explicitly probabilistic.
Version 27.1
Retrospective development release
Employees can correct transcript text with immutable history and use a more compact recording review workspace.
Private recording media remains reconciled during backup and restore.
Version 27.0
Retrospective development release
Selected recordings can be transcribed, reviewed, and deliberately used to prefill a ticket without automatic customer action.
Version 26.0
Retrospective development release
HRSH gained a private OneBox recording acquisition library with visible processing state and controlled local storage.
Version 25.0
Retrospective development release
Employees can request a concise ticket summary, and a failed summary attempt no longer interrupts ticket work.
Version 24.0
Retrospective development release
Ticket search gained explicit matching options for ticket numbers, people, companies, products, serials, and message text.
Version 23.0
Retrospective development release
Rich ticket capture preserves quoted text and supports private inline images in the conversation workflow.
Version 22.0
Retrospective development release
Ticket assignment can retain the selected accountable owner across the authorized employee workflow.
Version 21.0
Retrospective development release
Ticket messages gained rich editing, normalized pasted content, and an exact preview before sending.
Version 20.0
Retrospective development release
Ticket work gained clearer time discovery, follow-up timing, and follower visibility.
Version 19.0
Retrospective development release
Employees can create and discuss internal requests separately from customer-facing ticket messages.
Version 18.1
Retrospective development release
Airtable RMA context can refresh automatically while preserving usable existing ticket evidence during provider trouble.
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